FAQ

Have a look at some of the commonly asked questions. If you cant find what you are looking for then please contact me here

Frequently asked questions

How Long do my Carpets take to dry ?


Depending on the Weather, normaly the carpets will take 3 to 5 hours to dry




How long does it take to clean my windows ?


This depends on how big the job is....normally a three bedroom property will take approx 2.5 hours to clean inside and out




Will I get charged extra for stain work


If the stains come out in the original carpet clean....NO.... But if you have stains that need specialised treatment then there will be an extra charge... The Technician on the day will let you know




Do you move the furniture?


Our technicians will move the heavy furniture. If you could please remove all the breakables like lamps and smaller items, this insures that there are no breakables. Once our technicians have finished we then place plastic sleeves under items that might have a tendency to bleed.




How soon can I walk on it?


Keep pets, children and regular traffic off the carpet for a period of 4 to 6 hours. The homeowner may use the carpet very lightly by wearing white socks. Wait 24 hours before removing plastic sleeves that are put in place to protect the furniture and the carpet. Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions. This is normal and won’t cause any problems.




Can you clean carpets or rugs over hard floors?


Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. Oriental rugs and all woven rugs should be cleaned in-plant.




How to select a carpet cleaner ?


Here are some questions to consider when choosing a professional carpet cleaning firm:

a. Do they have good references?

Cleansmart is referred extensively by a large client base, Real Estate Agents, commercial businesses. Our company is one of the most respected and professional carpet-cleaning firms in Wellington.

b. What kind of experience do they have?

Cleansmart has been caring for carpets, rugs and upholstery since 2004. Our technicians are familiar with all types of carpet and fabric types. We frequently train our technicians so they are kept up to speed with all facets of carpet cleaning. Whether you have a natural or synthetic piece and regardless of the soiling conditions, you will receive a level of expertise that is second to none.

c. Which system do they use.

Cleansmart uses only the most advanced systems on the market today. We insist on using Hot Water extraction, the best equipment and the best products. The procedures we use do not leave excess moisture in the carpet or leave a sticky residue behind. You can expect maximum soil and spot removal. Anything that is not a permanent stain can be removed with our cutting edge procedures. We constantly search for products that are leading edge and do the best job possible. It is routine for our firm to remove spots that others are not able to remove. Cleansmart is also committed to first class customer care. Our courteous, uniformed technicians will arrive in a clean, sign written company vehicle. You will then receive the most outstanding service experience ever!

e. Do they guarantee their work?

Far too often service companies are not willing to stand behind their work. Our guarantee to you is that if you are not completely thrilled with the cleaning experience you receive from us, we will rush back to your location at no charge and no obligation to make things right.




Tips on Carpet Cleaning around your Home


Try not using local chemicals from the store, this might cause irreversible damage and could bleach your expensive carpet If you spill a substance that might stain your carpet, blot the substance immediately, never rub the stain as this will cause the substance to go deeper in the fibres and might pill the carpet. Water damage to carpets and rugs need to be treated urgently, do not leave it in the carpet for long as damage can occur. Call Cleansmart. Vacuum your carets regularly. This helps to remove trapped in dirt and keeps your carpets looking better for longer If you ever have any querries, we are always here to help, that’s what we love doing




I want my Commercial Floors Polished...can you do them after we close?


YES....sure can, we will fit in with your plans. We normally go through the night with larger jobs





Billing & Pricing

We take all major credit cards and also have mobile EFTPOS for your convenience

Payments Accepted

All our Technicians have Mobile Eft-Pos for your convenience, so you can pay them on the day. If you are paying online then you can use Paypal which accepts all major credit cards

Cancellation Policy

We do ask if you are rescheduling or wanting to cancel your appointment, please give us 24 hours notice, as we do book in advance

Satisfaction Guarantee

We guarantee 100% that the carpets will look better than before or we will redo the job.

Cleansmart

Operating Hours

We are here to help you ALWAYS. Moving Out Cleans or Carpet Cleaning to Window Cleaning and Commercial Cleaning......we look after everything !!

Mon - Fri: 8am - 5pm
​​Saturday: 9am - 5pm
​Sunday: 9am - 5pm

Contact Details

Wellington, Seatoun, Khandallah, Kapiti, Lower Hutt, Upper Hutt, Hutt Valley, Levin, Johnsonville, Porirua, Otaki, Paraparaumu, Waikanae, Tawa, Mana, Petone, Island Bay, Newtown, Karori, Miramar, Horowhenua

  • Facebook Social Icon

© 2020 by Cleansmart. All Rights Reserved

PO Box 737, Paraparaumu 5254, Kapiti Coast